Escalation Dashboard
Track, assign, and resolve all escalated patient complaints and clinical queries.
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| # | Ticket | Patient | AMD No. | Clinic | Query Type | Priority | Assigned To | Status | Date Raised | Last Updated | Age | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | ESC-001 | Priya Nair | AMD-4421 | BrightSmile Dental | Teeth Not Tracking | High | DM Dr. Meera | In Progress | 25 May 2026 09:00 | 1d ago | 17d | |
| 2 | ESC-002 | Carlos Vega | AMD-4432 | OrthoPlus Clinic | Pain | High | New | 1 Jun 2026 08:00 | 10d ago | 10d | ||
| 3 | ESC-003 | Lena Schmidt | AMD-2041 | BrightSmile Berlin | Aligner Fitting Issue | Medium | R Riya | In Progress | 28 May 2026 10:00 | 2d ago | 14d | |
| 4 | ESC-004 | Aarav Iyer | AMD-2043 | Aligner Care Mumbai | Broken Aligner | Low | S Sam | Resolved | 20 May 2026 11:00 | 5d ago | 22d | |
| 5 | ESC-005 | Sophie Laurent | AMD-2044 | OrthoPlus Paris | Smile Makeover Issue | Medium | New | 8 Jun 2026 14:00 | 2d ago | 2d | ||
| 6 | ESC-006 | Hugo Fernández | AMD-2045 | Dental Studio Madrid | Retainer Issue | Low | R Riya | Closed | 10 May 2026 09:00 | 9d ago | 32d |