Support

Help & Feature Guide

A complete reference of everything implemented in SMILIGN OPS. Use it to onboard new staff or find the right module for a task.

About Software

SMILIGN LLP

61/11594 C V H Horizon, 2nd Floor, Puthiyara, Near Saba School, Kasaba, Calicut - 673004, Kerala.

support@smilign.com

In-app chat

Mon–Sat, 9:00–18:00 IST

Knowledge base

Browse all features below

Dashboard

Operations overview

Snapshot of the lab's daily workload and health.

Active orders, in-progress production, pending QC and dispatch counts
Quick links into each workflow module

Planning Dashboard

/planning

Treatment plan Kanban

Track aligner treatment plans from intake through final plan approval.

Four stages: To Do, In Planning, Review, Approved
Prev / Next stage controls with history logging on every move
Overdue highlighting and per-card timeline drawer

Orders / Production Kanban

/orders

Production workflow

Move orders across the manufacturing pipeline.

Stages: To Do → Printing → Thermoforming → Trimming/Polishing → QC → Dispatch
Fastrack / Ad Hoc priority flags
Per-card stage history and assignee tracking

Inventory Management

/inventory

Materials & stock

Manage raw materials, thresholds and consumption.

Add / edit materials with category, unit and supplier
Stock adjustments with reason logging
Low-stock thresholds and visual alerts

Approval workflow

Submissions route to Manager / HOD / Lab In-Charge for approval.

Approval queue banner with pending request count
Submit for Approval action on every modal

Purchase orders & invoices

Raise order forms and attach supplier invoices.

Order form dialog with supplier, quantity and expected date
Invoice upload and summary by supplier

RM Dashboard

/rm-dashboard

Patient relationship management

Single workspace for relationship managers.

Presence (Available / Busy / Away / Offline) and callback queue chip
Filters by clinic, assigned RM, status and treatment stage
Patient detail drawer: Overview, Communication, Photos, Treatment, History

Escalation Dashboard

/escalation

Complaints & clinical queries

Track, assign, and resolve all escalated patient complaints and clinical queries.

SLA monitoring (High 48h, Medium 72h, Low 7d) with breach highlighting
Role-aware detail panel — Clinical Notes tab for SME Doctor / Head
Tabs: Overview, Photos/Docs, Remarks, Follow-ups, Clinical Notes, History

Lab View (TV mode)

/lab-view

Full-screen production wall

Read-only consolidated display for mounting on a TV on the lab floor.

Live clock and summary chips (Active, On Track, Delayed, Pending QC)
Six production lanes with overdue and nearing-deadline cues
Staff activity strip showing each member's current task

Reports

/reports

Operational reports

In-page preview tables with PDF and CSV export.

Stock Valuation, Consumption, Purchase Order and Invoice Summary
Date-range filters per report

Settings

/settings

System configuration

Approvers, roles and preferences for the workspace.

Configure default approvers (Manager / HOD / Lab In-Charge)
Manage user roles and access