RM performance
Engagement volume and follow-up quality by Relationship Manager.
Contacts made
673
Avg response time
14 min
Resolved within SLA
89%
Active RMs
5
Interactions by RM
Stacked by channel: calls, chats, WhatsApp.
Active patient engagement
Patients reached per day across the team.
RM scorecard
Volume, responsiveness, and patient satisfaction.
| RM | Interactions | Avg follow-up (h) | Overdue | CSAT |
|---|---|---|---|---|
| Maya R. | 144 | 3.2 | 2 | 4.7 |
| Jon K. | 121 | 4.1 | 4 | 4.5 |
| Sara P. | 129 | 2.6 | 1 | 4.8 |
| Ravi T. | 137 | 3.8 | 3 | 4.6 |
| Lin H. | 142 | 3 | 2 | 4.7 |